Technical Support

Re: Bug in picture upload

sharbel — Fri, 02 Oct 2009 13:43:21 GMT

Ok let me get this tested on a Mac. Firefox on the Mac is usually very consistent with PC/Linux versions but I have seen some anomalies before.

Re: Bug in picture upload

sallyladd — Fri, 02 Oct 2009 01:13:22 GMT

I'm also using Firefox 3.5.3, on a Mac.

Cleared my history & cache but it still doesn't work. (BTW, that YouTube video doesn't map to my Firefox Tools menu)

Also, I find that I keep getting knocked off my page and have to keep logging back in.

Re: Bug in picture upload

sharbel — Thu, 01 Oct 2009 13:51:03 GMT

Hi again,

Could you tell me which version of Firefox you are running? I am running 3.5.3 and I can't replicate this.

One thing you might want to try is to clear your temporary files. It's possible that your browser cached (stored a file) locally on your machine and it didn't update when we deployed the new files.

If you need help on how to clear your cache in Firefox, take a look at this video: http://www.youtube.com/watch?v=OukBlXfOP8Y

Re: Bug in picture upload

sallyladd — Thu, 01 Oct 2009 10:57:13 GMT

No error message. I am able to see the jpeg file once I hit "upload," but when I insert the image it doesn't show up. However, it does say "remove" above where the image should be.

Re: Bug in picture upload

sharbel — Thu, 01 Oct 2009 01:29:16 GMT

Hi there. Are you getting a particular error? I too use firefox and was able to upload an image when creating a new reward. If you could give me some specifics, I will look into to right away.

Re: Bug in picture upload

sallyladd — Wed, 30 Sep 2009 20:52:08 GMT

Still not working. (I use Firefox browser, in case you need to know that.)

Re: Bug in picture upload

sharbel — Wed, 30 Sep 2009 15:16:21 GMT

This is fixed now.

Re: Bug in picture upload

sallyladd — Thu, 10 Sep 2009 20:27:19 GMT

Having the same problem, and it's impossible to track the prizes cashed in on the kids accounts with no images, since they aren't labeled with anything but the dates they were redeemed.

Re: Bug in picture upload

kulita — Sun, 05 Jul 2009 13:43:51 GMT

This has happened to me as well. I think it has happened to many people. I am not sure how they the company intends to fix it. What I do is I find a similar picture to what I need or I just leave it black.

Bug in picture upload

thirtyfrogs — Tue, 30 Jun 2009 20:21:27 GMT

I wanted to add some pictures to our homemade prize list, but it gives me an error screen everytime I click upload. Even when I tried uploading just one picture.