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Unable to change passwords

Last post 04-11-2008 1:54 PM by sharbel. 6 replies.
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  • 04-02-2008 3:18 PM

    • steve
    • Top 10 Contributor
    • Joined on 04-02-2008
    • Posts 8

    Unable to change passwords

    My children are unable to change their passwords in their accounts.  I also have tried to change the passwords from the administrative account and it also does not change.  It appears to make the change but when the child tries to login with the new password it does not work.  The old password is still active.

     

     

  • 04-02-2008 7:55 PM In reply to

    • Susan
    • Top 10 Contributor
    • Joined on 03-18-2007
    • Posts 99

    Re: Unable to change passwords

    I am going to send you an email.

     

     

  • 04-03-2008 12:01 AM In reply to

    • steve
    • Top 10 Contributor
    • Joined on 04-02-2008
    • Posts 8

    Re: Unable to change passwords

     I did not get an e-mail on this.

     
     

  • 04-09-2008 5:25 AM In reply to

    Re: Unable to change passwords

    I have experienced the same problem, is there a solution to this yet?

  • 04-09-2008 10:52 AM In reply to

    • steve
    • Top 10 Contributor
    • Joined on 04-02-2008
    • Posts 8

    Re: Unable to change passwords

    I am still having the problem.

    I have tried several ways to change the password and it still keeps resetting back to the original password.

  • 04-10-2008 10:17 PM In reply to

    • sharbel
    • Top 10 Contributor
    • Joined on 03-16-2007
    • Canada
    • Posts 31

    Re: Unable to change passwords

    Hi there,

    Can you email me at sharbel@childzilla.com with your account your site link (yoursite.childzilla.com) as well as the accounts you are having trouble with, so that I can run some tests on it?

    Thanks!

  • 04-11-2008 1:54 PM In reply to

    • sharbel
    • Top 10 Contributor
    • Joined on 03-16-2007
    • Canada
    • Posts 31

    Re: Unable to change passwords

    Ok this should be fixed now.

Page 1 of 1 (7 items)